Terms and Conditions / Policies

                                                            Heather's Dog Walking Services

Terms and Conditions:

Our Terms and Conditions section is like a contract between Heather's Dog Walking Services and our customers. HDWS makes information and services available to our customers, and our customers must follow your rules. 

1. I agree to provide keys/arrange for keys to be available for Heather Bunch of Heather's Dog

Walking Services for the dog walking appointment.

2. I authorize Heather's Dog Walking Services to obtain any emergency veterinary care that may be necessary during the time spent with my dog(s). I understand that every effort will be made to contact me prior to obtaining emergency care. I accept responsibility for any charges related to this emergency care. I also authorize Heather's Dog Walking Services to use an alternative veterinarian if my regular veterinarian is unavailable.

3. I agree to reimburse Heather's Dog Walking Services for any additional fees for providing

emergency care, as well as any expenses incurred for unexpected visits, transportation, housing,

food, or supplies.

4. I will be responsible for any medical expenses and damages resulting from an injury to the dog walker or other persons by my dog(s). I agree to indemnify and hold harmless Heather's Dog Walking Services in the event of a claim by any person injured by my dog(s).

5. If my dog is female, I will notify Heather's Dog Walking Services when my dog is in season. During these times I understand that my dog will be walked alone for safety purposes and that this will incur the single dog walking fee.

6. I agree to notify Heather's Dog Walking Services of any concerns/complaints within 24 hours of any appointment.

7. I realize I must give a minimum of 24 hours' notice to cancel any appointments or the full amount for the walk will be payable.

8. I will settle the amount owing at the end of each week/month in which walks have been

undertaken.

9. Where dog walking is a regular arrangement over a period of time with no defined end, I and

Heather Bunch both agree to a two week notice of termination of the agreement.

Policies:

Deposits:

HDWS requires a Non-refundable 50% deposit at time of booking for the following:

- Holiday visits

- Overnight pet sitting 3 days or more

Holiday, Weekend, and Evening Premium:

Weekends: 50% extra

Holiday: 100% extra

Evening (7PM or later): 50% extra

Premiums are not combined. If a Holiday is on a weekend, only the Holiday premium applies.

Cancellation Terms:

All Services (except Pet-Sitting/Overnights & Holidays)

0-24 business hours: 100% fee is due

24 business hours or more – no charge

Pet-Sitting/Overnights:

If canceled 72 hours or more before service starts, the deposit goes to credit; if canceled less than 72 hours before the service starts, the deposit is non-refundable and no credits will be given.

ALL Holiday Cancellations:

If canceled 7 or more days before the service starts, the deposit (see "deposits" below) goes to credit; if canceled less than 7 days before the service starts, the deposit is non-refundable and no credits will be given.

  *We have 9 days we consider a holiday:

New Year’s Eve & New Year’s Day, Easter, Memorial Day, July 4, Labor Day, Thanksgiving, Christmas Eve & Christmas Day

Payment:

We accept cash, Zelle, & Venmo (credit cards are not accepted at this time).

Late payment fee ($10 per week) will be added if payment is not received within 7 days of weekly payment schedule.

Vaccinations:

HDWS requires all dogs to be current with their vaccinations.

Refunds:

Non-refundable